Mohawk Smartstrand Carpet Complaint (aka Sorona, PTT or Triexta)

via Smartstrand Carpet Complaint 

Smartstrand Carpet Complaint – Mohawk Carpet Complaint Denial

Dear Alan, I am hoping you can offer some advice. We purchased Mohawk Smartstrand carpet for the master bedroom of a “seasonal” residence. Two adults and no pets inhabit the residence for approximately 5 months of the year. Mohawk Carpet Complaint was Denied.

The condo is in Florida. The carpet was purchased 8/2013. The carpet is showing excessive wear patterns anywhere we have to walk on and the carpet looks “matted” and frayed. Mohawk denied our claim because we didn’t have the carpet cleaned after 18 months. We pointed out that we had not been living in the residence for a total of 18 months. The store we purchased from in Naples, Florida asked us to have it cleaned and recommended a carpet cleaning company. Now after the cleaning, the carpet fibers look worse and the carpet looks dirty. The carpet cleaner also noted the wear patterns were not improved by the cleaning.

How Much Does Carpet Cleaning Cost?

Mohawk has been difficult to deal with and the dealer where we bought it is not standing behind their product. Is there any way to contact someone at Mohawk other than the usual customer service representatives, who might have some authority to help us? Do you have any suggestions or recommendations?

Smartstrand Carpet Complaint Denial

Thank you for any assistance,

Ron

___________________

Hi Ron

Can you tell me the room measurements and the price you paid for the carpet only?  (Per square yard or by per square foot)

What type and density of padding was used? What was the total price for the whole job, carpet pad and installation?

Is this a beach house?

Alan

__________________

Dear Alan

Thank you for getting back to me. I’m so discouraged by this situation.

No, it’s a condo on the 5th floor of a 15 story building, not directly on any body of water. The pad used was 7/16”, 7lbs density. Currently the carpet retails for $5.49 a square foot. I measured the room myself; the main area is 14’ x 29’. There is a 4x 4 entry area leading into the large area. There is a 10’x 4’ hallway from the main area leading to a bathroom and a walk in closet along the hallway approx 13’ x 5’.

Ron

Selecting the Right Carpet Pad 

_________________

Hi Ron

Here is my opinion on the issue:

From your provided information, it appears from the amount you spent on carpet tells me that it is a good quality carpet (about $45 per sq yard) and the pad they used was of sufficient quality and density. The problems you are dealing with should not be happening to you. If a carpet shows major signs of wear and tear after just a few months, then there is something seriously wrong. I suspect there is a manufacturing defect of some kind. Your carpet dealer is your best bet for a solution to your problem.

A locally owned carpet dealer has some leverage with the carpet manufacturer in situations like this. Keep calling and asking for their help to resolve this. If you can’t get your carpet dealer to help you get your carpet inspected; get a valid claim filed with the carpet manufacturer, and/or get some sort of resolution, then you may want to consider filing a lawsuit in small claims court. (It’s not a fun thing to do and is often difficult to win).

Alan

Mohawk Smartstrand Carpet Complaint Denied

Consumer Carpet Buying Mistakes – Common Complaints

________________

Dear Alan

Interesting update! The local carpet dealer has now offered us a replacement allowance of $2,100 plus free labor if I purchase new carpet from them. I’m enjoying reading your free website articles about how and where to purchase new carpet.

Many thanks for all your help and advice!

Ron

What Grade of Carpet Should I Select?

Learn more: Karastan Carpet Complaint

We had a Karastan nylon carpet installed about 8 years ago. It’s now deteriorating rapidly. We continue to find thousands of broken carpet fibers in the carpet and on adjacent surfaces every day, even after vacuuming. Please Help!

The Best and Worst Places to Buy New Carpet

Are you wondering where to buy new carpet and flooring to truly get a fair and square deal?

Do you want to know how to easily recognize a carpet scam! I’m Alan Fletcher, a 30-year Carpet expert and trusted consumer advocate. 

In this candid report I reveal the untold truth about:

  1. Where and where NOT to buy carpet, 
  2. How to choose new carpet wisely, 
  3. How to negotiate a great deal on new carpet 
  4. How to avoid making costly and common carpet buying mistakes!

And much more…

Below I reveal the most common retail outlets for “Where to Buy New Carpet and Flooring” and give you my unbiased and professional opinion about buying carpet or flooring materials from them. Learn which carpet retailers to avoid and where to find your best carpet deal!

 

#1 Locally-Owned “Family Run” Carpet Dealers 

 Score 5.0/5.0  , My #1 Favorite Choice

With a few remnants stood up along the back wall, some in-stock rolls of carpet on display, a neat and tidy showroom and a good selection of brand name carpet samples. These long-standing neighborhood flooring retailers buy first-quality carpet directly from the carpet manufacturer, provide excellent customer service, have fair & square pricing, have knowledgeable staff and provide qualified installers. Should you ever have a problem or complaint they will do whatever it takes to ensure you are completely satisfied. Over the past few years I have compiled my own “hand-picked” list of reputable locally-owned Carpet Dealers that I am proud to recommend to my readers. See who I recommend near you

 

 

#2 Nationally Advertised or BIG-BOX Carpet Retailers

Score 1.5/5.0

These corporately owned conglomerates blanket the airwaves with repetitive TV commercials, radio ads, billboards and bus stops! They have locations located all over the country. I think home improvement warehouses like Lowe’s and Home Depot fall into this category because they use private labels, they farm out their installations to other companies, they require payment upfront at the time of purchase, and they may even charge you a fee to come out and measure your home. Should you have a carpet problem, they may just tell you to contact the installation company or contact the carpet manufacturer directly. In many cases, if you have a problem, no one is willing to step up and accept responsibility for your problem or complaint and you could end up stuck with a carpet that you are unhappy with. Learn more: Should I Buy Carpet from Lowe’s, Home Depot, Empire Today or Costco?

#3  800- Carpet Wholesalers

  Score 2.5/5.0

These are carpet and flooring peddlers who will send you small carpet samples through the mail. They want you to buy their carpet virtually “sight unseen” (other than a small swatch) There are no refunds on discounted carpets so you really have to be fully aware of all the fine print. You can save money if you buy from a reputable carpet

  wholesaler as long as you know exactly what you are buying and fully understand how the entire carpet buying process works and what is expected of you, especially regarding the delivery of the carpet and what you are required to do if you need to return a roll of carpet. Some 1-800 carpet outlets stores are reputable and some are not. The burden of being knowledgeable about your purchase falls solely upon you.  See who I recommend near you

There are six more dealer types to learn about on my website…

Read my complete and FREE detailed report by clicking here

We had a Karastan Nylon Carpet Installed. It’s Now Deteriorating Rapidly.

QuestionkARASTAN CARPET RACK 1: We had a Karastan nylon carpet installed about 8 years ago.  It’s now deteriorating rapidly. We continue to find thousands of broken carpet fibers in the carpet and on adjacent surfaces every day, even after vacuuming. I was led to believe that Karastan nylon carpet is made from the most durable fiber available, so I’m very surprised at this deterioration. Parts of the carpet are often exposed to sunlight and deterioration is worse in those areas. Is this deterioration common in Karastan nylon carpets? Would steam cleaning prevent further deterioration?

_________________________________

Alan’s Response:

Thanks for your email. Sorry to hear about your carpet troubles. I don’t have a complete picture of your circumstances so I am going to give you my best opinion and a general response and let you draw your own conclusions.

Feel free to respond with additional info you think may be pertinent! There may be several issues you need to consider…

Carpet Shedding and Fuzzing Explained

Direct and indirect sunlight is bad for all carpets and causes the fiber to become faded and weak and the backing to become dry and brittle.

This sounds like your main issue. Other factors that may be contributing to the deterioration. Your climate, type of heat used in your home and very low humidity. These combined with other climactic factors can easily play a part to your carpet deteriorating more quickly.

Heavy foot traffic, active kids and pets, and improper maintenance can also help break down the carpet fiber prematurely.

How Long Does Nylon Carpet Last?

Contact the retailer where you purchased it and ask them to come out and take a look. Do you have your original sales receipt showing exactly what carpet style you purchased?

If so, they can look it up to see the warranty limitations. Do you still have your original warranty paperwork?

If so, you may still have some limited recourse from the manufacturer if you have followed all their warranty requirements to the letter.

Carpet Stain Warranties Explained

Steam cleaning will not solve the problem, but is required periodically to keep your carpet warranty in force.

If your warranty has expired or is null and void due to your negligence, then you should contact a reputable carpet cleaning expert and have them take a look.

They may have a way to help extend the life of your carpet a little while longer.

Carpet Care and Maintenance Guide

Yes, nylon is the most durable fiber available today, however not all nylon carpets are created equal.

It all boils down to the manufacturers specifications of the carpet in question, including: Fiber type, tuft-twist, pile height, pile density and fiber face-weight.

 

How well carpet is constructed makes a big difference in its life-span and overall durability of the carpet.

Take a look at my Carpet Durability Chart. It may help you make wise carpet choices in the future.

Karastan Nylon Carpet

KarastaKarastan Carpet Rackn does make a good carpet, but some carpets are only designed to last 7 to 10 years. Has your carpet already outlived it’s intended lifespan.

Don’t expect to get a free replacement or a huge discount on new carpet. There is a small chance for a little something in your favor if the dealer you purchased from is reputable and locally-owned.

Family-run flooring dealers are often willing to (throw you a bone) give you a discount on your new carpet to make sure you are a satisfied repeat customer.

 

Did you purchase from a locally-owned flooring dealer? I have found that being pleasant and patient during their investigative process will usually lead to a better end-result for you.

I doubt you will have any warranty coverage left at this point (after 8 years), but the dealer knows you probably have plenty of friends, co-workers and relatives in their service area.

You might want to mention that you would be happy to recommend them and even post a favorable review online if you are treated right in this matter.

If you did not purchase your carpet from a locally-owned family-run flooring dealer, then your final outcome may not be very favorable for you.

Hope this helps!

Alan


Carpet Dealer DirectoryIt’s hard to find an honest and reputable carpet store these days! That’s why I created my own special hand-picked list of locally-owned carpet and flooring stores. They give free estimates, offer fair prices, have knowledgeable staff, provide honest measuring and use qualified installers. Are there any recommended Carpet Stores Near Me?

Karastan Carpet Complaint – Carpet Professor

We had Karastan Nylon Carpet Installed 8 Years Ago.

 It’s now deteriorating rapidly. We continue to find thousands of broken carpet fibers in the carpet and on adjacent surfaces every day, even after vacuuming.

I was led to understand that nylon carpet is the most durable fiber available, so I’m very surprised at this deterioration. Parts of the carpet are often exposed to sunlight, and deterioration is worse in those areas.

Is this deterioration common in nylon carpets? Would steam cleaning prevent further deterioration? Karastan Carpet Complaint!

_________________________________

Alan’s Response:

Thanks for your email. Sorry to hear about your Karastan Carpet Complaint. I don’t have a complete picture of your circumstances so I am going to give you my best opinion and a general response and let you draw your own conclusions.

Feel free to respond with any additional info you think may be pertinent! There may be several issues you need to consider…

From my website:
Carpet Shedding and Fuzzing Explained

Direct and indirect sunlight is bad for all carpets and causes the fiber to become faded and weak and the backing to become dry and brittle. This sounds like it could be your main issue. Other factors that may be contributing to the deterioration:

Your climate, type of heat used in your home, very low humidity combined with other climactic factors can easily play a part to your carpet deteriorating more quickly.

Heavy foot traffic, active kids and pets, and improper maintenance also help break down the carpet fiber prematurely.

From my website:
How Long Does Nylon Carpet Last?

What To Do Next?

Contact the retailer where you purchased your Karastan carpet and ask them to come out and take a look.

Do you have your original sales receipt showing exactly what carpet style you purchased? If so, they can look it up to see the warranty limitations.

Do you still have your original new carpet warranty paperwork? If so, you may still have some limited recourse from the manufacturer if you have followed all their warranty requirements to the letter.

From my website:
About Carpet Stain Warranties

Steam cleaning will not solve your problem, but regular cleaning is required periodically to keep your new carpet warranty in force.

If your warranty has expired or is null and void due to a lack of required care and maintenance, then you should contact a reputable carpet cleaning expert and have them take a look.

They may have a way to help extend the life of your carpet for a little while longer.

From my website:
Carpet Cleaning and Care Guide

Nylon Is The Most Durable Carpet Fiber

Karastan Is a well-known and trusted brand!

Karastan does make good quality carpet, but some carpets are only designed to last 7 to 10 years.

Maybe your carpet has already outlived it’s intended lifespan.Carpet quality is determined by the materials use to construct the carpet and the specifications.

Yes, nylon is the most durable fiber available today, however not all nylon carpets are created equal.

It all boils down to the manufacturers specifications of the carpet in question, including:

    1. Fiber type
    2. Tuft-twist
    3. Pile height
    4. Pile density
    5. Fiber face-weight

How well the carpet is constructed makes a big difference in the life-span and overall durability of the carpet.

Carpet Specifications: Take a look at my free Carpet Durability Guide Chart. It may help you make wise carpet choices in the future.

New Carpet Warranty Limits

If you did not purchase your carpet from a locally-owned family-run flooring dealer, then your final outcome may not be very favorable for you.

Big box retailers like Lowe’s and Home Depot and nationally advertised conglomerates like Empire Today are not very helpful when a customer has a complaint.

Homeowners complain that nobody wants to accept responsibility for fixing their carpet problems or concerns.

The Final Outcome – Karastan Carpet Complaint

Don’t expect to get a free full carpet replacement or a huge discount on new carpet, but there is a small chance for a little something in your favor if the dealer you purchased from is reputable and locally-owned.

Family-run flooring dealers are often willing to give you a discount on your new carpet to make sure you are a satisfied and hopefully you will be a repeat customer.

If you purchased from a locally-owned, family-run flooring dealer, I have found that being pleasant and patient during their investigative process will usually lead to a better end-result for you.

I doubt you will have much, if any, new warranty coverage left at this point.

However, if the dealer understands that you have plenty of friends, co-workers and relatives in their service area.

You might mention you would be happy to recommend them and post a favorable review if your concerns are resolved.

Carpet Dealer Directory

It’s hard to find an honest and reputable carpet store these days! That’s why I created my own special hand-picked list of locally-owned carpet and flooring stores. They give free estimates, offer fair prices, have knowledgeable staff, provide honest measuring and use qualified installers. Are there any recommended Carpet Stores Near Me?

 

AbcCarpets.com: Free Unbiased Carpet Buying Information for Homeowners.

AbcCarpets.com is a major source of free information and advice for internet savvy homeowners who are looking for reasonably priced and reputable home flooring service providers.

My readers are interested in purchasing new carpet, hardwood floors, ceramic tile, Vinyl and linoleum, replacement carpet and vinyl flooring for rental properties, home carpet cleaning services, DIY Carpet tiles or other related homeowner floorcovering products and services. They come to me to learn how to save time and money and avoid becoming a victim of a carpet scam!

Learn how you can save up to $100 on your next carpet or flooring purchase and avoid getting ripped off by unscrupulous carpet retailers!

Visit my FREE consumer website Http://www.Abccarpets.com to learn more!

New Google Map Features Preferred Carpet Dealers!

Click on this special link to see my list of recommended Carpet Dealers nationwide!

These are all hand- selected by me personally and are the best of the best!

NOTE: This Google Map takes about a minute to upload so please be patient!

Don’t buy new carpet from unscrupulous carpet retailers, buy from a dealer you can trust! Visit my website at Http://www.abccarpets.com to learn how to buy new carpet wisely!

View Alan’s Preferred Carpet Dealers in a larger map

http://maps.google.com/maps/ms?msid=202250930593406151839.0004a655a4ed83099ef4a&msa=0