Mohawk Smartstrand Carpet Complaint (aka Sorona, PTT or Triexta)

via Smartstrand Carpet Complaint 

Smartstrand Carpet Complaint – Mohawk Carpet Complaint Denial

Dear Alan, I am hoping you can offer some advice. We purchased Mohawk Smartstrand carpet for the master bedroom of a “seasonal” residence. Two adults and no pets inhabit the residence for approximately 5 months of the year. Mohawk Carpet Complaint was Denied.

The condo is in Florida. The carpet was purchased 8/2013. The carpet is showing excessive wear patterns anywhere we have to walk on and the carpet looks “matted” and frayed. Mohawk denied our claim because we didn’t have the carpet cleaned after 18 months. We pointed out that we had not been living in the residence for a total of 18 months. The store we purchased from in Naples, Florida asked us to have it cleaned and recommended a carpet cleaning company. Now after the cleaning, the carpet fibers look worse and the carpet looks dirty. The carpet cleaner also noted the wear patterns were not improved by the cleaning.

How Much Does Carpet Cleaning Cost?

Mohawk has been difficult to deal with and the dealer where we bought it is not standing behind their product. Is there any way to contact someone at Mohawk other than the usual customer service representatives, who might have some authority to help us? Do you have any suggestions or recommendations?

Smartstrand Carpet Complaint Denial

Thank you for any assistance,

Ron

___________________

Hi Ron

Can you tell me the room measurements and the price you paid for the carpet only?  (Per square yard or by per square foot)

What type and density of padding was used? What was the total price for the whole job, carpet pad and installation?

Is this a beach house?

Alan

__________________

Dear Alan

Thank you for getting back to me. I’m so discouraged by this situation.

No, it’s a condo on the 5th floor of a 15 story building, not directly on any body of water. The pad used was 7/16”, 7lbs density. Currently the carpet retails for $5.49 a square foot. I measured the room myself; the main area is 14’ x 29’. There is a 4x 4 entry area leading into the large area. There is a 10’x 4’ hallway from the main area leading to a bathroom and a walk in closet along the hallway approx 13’ x 5’.

Ron

Selecting the Right Carpet Pad 

_________________

Hi Ron

Here is my opinion on the issue:

From your provided information, it appears from the amount you spent on carpet tells me that it is a good quality carpet (about $45 per sq yard) and the pad they used was of sufficient quality and density. The problems you are dealing with should not be happening to you. If a carpet shows major signs of wear and tear after just a few months, then there is something seriously wrong. I suspect there is a manufacturing defect of some kind. Your carpet dealer is your best bet for a solution to your problem.

A locally owned carpet dealer has some leverage with the carpet manufacturer in situations like this. Keep calling and asking for their help to resolve this. If you can’t get your carpet dealer to help you get your carpet inspected; get a valid claim filed with the carpet manufacturer, and/or get some sort of resolution, then you may want to consider filing a lawsuit in small claims court. (It’s not a fun thing to do and is often difficult to win).

Alan

Mohawk Smartstrand Carpet Complaint Denied

Consumer Carpet Buying Mistakes – Common Complaints

________________

Dear Alan

Interesting update! The local carpet dealer has now offered us a replacement allowance of $2,100 plus free labor if I purchase new carpet from them. I’m enjoying reading your free website articles about how and where to purchase new carpet.

Many thanks for all your help and advice!

Ron

What Grade of Carpet Should I Select?

Learn more: Karastan Carpet Complaint

We had a Karastan nylon carpet installed about 8 years ago. It’s now deteriorating rapidly. We continue to find thousands of broken carpet fibers in the carpet and on adjacent surfaces every day, even after vacuuming. Please Help!

Why do most homeowners overpay for new Carpet and Flooring?

Why do most homeowners overpay for new Carpet and Flooring? 

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You should be very wary of all the scams and rip-offs that are prevalent thru-out the carpet and flooring industry.  This is a wake up call! I am sure you have heard about con-artists who are out to steal your personal identity and scam you out of your hard earned money with online phishing scams. Well the same is true in the carpet and flooring business. There are plenty of carpet and flooring scams that you need to learn how to avoid!

Visit my website to get education from my 30+ years of hands-on experience and stellar unbiased carpet and flooring information that will help you avoid common scams and rip-offs. Visit http://www.AbcCarpets.com to learn how to avoid common retailer Carpet and Flooring Scams and rip-offs!

Smartstrand Carpet Complaint Resolved

Smartstrand Carpet Complaint. I am hoping you can offer some advice. We purchased Mohawk Smartstrand carpet for the master bedroom of a “seasonal” residence. Two adults and no pets inhabit the residence for approximately 5 months of the year.

The condo is in Florida. The carpet is showing excessive wear patterns anywhere we have to walk on and the carpet looks “matted” and frayed. Mohawk denied our claim because we didn’t have the carpet cleaned after 18 months.

We pointed out that we had not been living in the residence for a total of 18 months. The store we purchased from in Naples, Florida asked us to have it cleaned and recommended a carpet cleaning company.

Now after the cleaning, the carpet fibers look worse and the carpet looks dirty. The carpet cleaner also noted the wear patterns were not improved by the cleaning.

Mohawk has been difficult to deal with and the dealer where we bought it is not standing behind their product. Is there any way to contact someone at Mohawk other than the usual customer service representatives, who might have some authority to help us? Do you have any suggestions or recommendations?

Thank you for any assistance, Ron

 

Hi Ron

Can you tell me the room measurements and the price you paid for the carpet only?  (Per square yard or by per square foot) What type and density of padding was used? What was the total price for the whole job, carpet pad and installation? Is this a beach house?

Alan

 

Dear Alan

Thank you for getting back to me. I’m so discouraged by this situation.

No, it’s a condo on the 5th floor of a 15 story building, not directly on any body of water. The pad used was 7/16”, 7lbs density. Currently the carpet retails for $5.49 a square foot. I measured the room myself; the main area is 14’ x 29’.

There is a 4x 4 entry area leading into the large area. There is a 10’x 4’ hallway from the main area leading to a bathroom and a walk in closet along the hallway approx 13’ x 5’.  Ron

 

Hi Ron

Here is my opinion on the issue:

From your provided information, it appears from the amount you spent on carpet tells me that it is a good quality carpet (about $45 per sq yard) and the pad they used was of sufficient quality and density. The problems you are dealing with should not be happening to you.

If a carpet shows major signs of wear and tear after just a few months, then there is something seriously wrong. I suspect there is a manufacturing defect of some kind. Your carpet dealer is your best bet for a solution to your problem.

A locally owned carpet dealer has some leverage with the carpet manufacturer in situations like this. Keep calling and asking for their help to resolve this.

If you can’t get your carpet dealer to help you get your carpet inspected; get a valid claim filed with the carpet manufacturer, and/or get some sort of resolution, then if all else fails, you may want to consider filing a lawsuit in small claims court. (It’s not a fun thing to do and is often difficult to win).

Alan

 

Dear Alan

Interesting update! The carpet dealer has now offered us a replacement allowance of $2,100 plus free labor if I purchase new carpet from them. I’m enjoying reading your website articles.

Many thanks for all your help and advice! Ron

 

Carpet Dealer Directory

It’s hard to find an honest and reputable carpet store these days! That’s why I created my own special hand-picked list of locally-owned carpet and flooring stores. They give free estimates, offer fair prices, have knowledgeable staff, provide honest measuring and use qualified installers. Are there any recommended Carpet Stores Near Me?

The Best and Worst Places to Buy New Carpet

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  4. How to avoid making costly and common carpet buying mistakes!

And much more…

Below I reveal the most common retail outlets for “Where to Buy New Carpet and Flooring” and give you my unbiased and professional opinion about buying carpet or flooring materials from them. Learn which carpet retailers to avoid and where to find your best carpet deal!

 

#1 Locally-Owned “Family Run” Carpet Dealers 

 Score 5.0/5.0  , My #1 Favorite Choice

With a few remnants stood up along the back wall, some in-stock rolls of carpet on display, a neat and tidy showroom and a good selection of brand name carpet samples. These long-standing neighborhood flooring retailers buy first-quality carpet directly from the carpet manufacturer, provide excellent customer service, have fair & square pricing, have knowledgeable staff and provide qualified installers. Should you ever have a problem or complaint they will do whatever it takes to ensure you are completely satisfied. Over the past few years I have compiled my own “hand-picked” list of reputable locally-owned Carpet Dealers that I am proud to recommend to my readers. See who I recommend near you

 

 

#2 Nationally Advertised or BIG-BOX Carpet Retailers

Score 1.5/5.0

These corporately owned conglomerates blanket the airwaves with repetitive TV commercials, radio ads, billboards and bus stops! They have locations located all over the country. I think home improvement warehouses like Lowe’s and Home Depot fall into this category because they use private labels, they farm out their installations to other companies, they require payment upfront at the time of purchase, and they may even charge you a fee to come out and measure your home. Should you have a carpet problem, they may just tell you to contact the installation company or contact the carpet manufacturer directly. In many cases, if you have a problem, no one is willing to step up and accept responsibility for your problem or complaint and you could end up stuck with a carpet that you are unhappy with. Learn more: Should I Buy Carpet from Lowe’s, Home Depot, Empire Today or Costco?

#3  800- Carpet Wholesalers

  Score 2.5/5.0

These are carpet and flooring peddlers who will send you small carpet samples through the mail. They want you to buy their carpet virtually “sight unseen” (other than a small swatch) There are no refunds on discounted carpets so you really have to be fully aware of all the fine print. You can save money if you buy from a reputable carpet

  wholesaler as long as you know exactly what you are buying and fully understand how the entire carpet buying process works and what is expected of you, especially regarding the delivery of the carpet and what you are required to do if you need to return a roll of carpet. Some 1-800 carpet outlets stores are reputable and some are not. The burden of being knowledgeable about your purchase falls solely upon you.  See who I recommend near you

There are six more dealer types to learn about on my website…

Read my complete and FREE detailed report by clicking here

Carpet and Pad Pricing Chart

How Much Does New Carpet Cost?

New Carpet is more costly than most homeowners expect. To help you understand how much new carpet and padding will cost you, I’ve created a helpful New Carpet and Pad Pricing Chart.

Homeowners, if you are in the market for new carpet you should first take my free Carpet Foot Traffic Test and then you can cross reference your unique Level of Foot Traffic with the Number of Years you want your New Carpet to Last.

You will discover what “Grade of Carpet” you need to buy and how much you might need to spend to get the new carpet and padding that will be the best choice for your home.

Don’t be a victim of a carpet scam! Make sure you buy from a reputable Carpet Dealer.

Carpet scams are common! That’s why I’ve created my own special hand-picked list of locally owned and reputable Carpet Dealers that I personally recommend to my readers. Don’t take chances when it comes to buying new carpet or flooring for your home!  See who I recommend near you.

Read my free Carpet Buying Report:

Today’s New Carpet and Padding Cost Guidelines for Homeowners…

Visit Alan’s Carpet and Pad Pricing Chart

http://www.abccarpets.com/carpet_and_pad_pricing_chart.htm

Honest Carpet Cleaning Services|AbcCarpets.com Recommended List

I’m always looking for honest, reputable, top quality carpet and rug cleaning companies to list on my website and recommend to my readers.

Here’s a link to my website, See who I recommend near you;

ABC_Carpet Cleaner Directory Header

Alan’s Best Carpet Cleaning Directory at AbcCarpets.com

http://www.abccarpets.com/ABC_Best_Carpet_Cleaner_Directory.htm

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