2020 by Alan Fletcher aka The Carpet Professor (carpetprofessor.com)
When is the Best time of year to buy new carpet and flooring? Learn insider secrets about when, where and who to buy from, how to get your best deal on NEW CARPET!
Choosing new carpet is time consuming and confusing to say the least. However, there are certain times of the year when homeowners stand a much better chance of negotiating a better deal on new carpet or flooring products.
Carpet prices and Installation costs can be negotiated when dealers are hungry for sales. So knowing when to but new carpet and flooring can save you quite a bit if you are willing to negotiate with the dealer. But this is most effective when dealing with a locally owned and family run business. What is the Best Time to Buy New Carpet?
Connect with the store owner
Buying locally is also most effective when dealing directly with the owner of the company. A newly hired salesperson will not be authorized to give you a discount unless the business owner approves.So when you visit a locally owned carpet store, ask who the owner is and introduce yourself. Let the owner know what your goals are and that you home he/she is will to help you get the best deal possible. When is the Best Time to Buy New Carpet?
There are several other ways to get a lower price on the carpet and flooring you want. Read my complete article to see which methods I suggest that may be the best option for you.
Take your time choosing the right Carpet quality to meet your needs and goals.
Don’t be in a hurry to choose new carpet or flooring, take your time and do your homework if you want to save the most money possible and end up happy with your final selection. Take my Free Carpet Foot-Traffic Test to see what grade of carpet you need for your personal level of foot traffic you have in your home.
About Alan Fletcher aka The Carpet Professor
I am the author of CarpetProfessor.com, a 30+ year flooring expert and consumer advocate since 1998. There are so many carpet retailers that I don’t recommend because they use sneaky sales tactics to scam or trick you out of your hard-earned money! Visit my website to learn everything you need to know about choosing new carpet for your home. Do you know the Best Times to Buy New Carpet?
I have created a short list of locally-owned and family run retailers that I do recommend. These dealers have passed my test and requirements to be invited to be listed in my directory. See who I recommend near you. Alan’s Preferred Carpet Dealer Directory.
A new round of 2014 TV ads from Home Depot now offers whole house carpet installation for just $37.00. Big box stores want to entice you to buy new carpet from them and it would seem that they are willing to give you a fantastic deal on installation if you do. The question is… Who’s Installing Your Carpet?
Why are they giving away carpet installation for just $37?
There are several reasons why they are giving away carpet installation for just $37. They used to hire carpet installers directly but his backfired on them. Homeowners posted a ton of complaints on the internet claiming poor carpet installation and poor customer service. Today they contract out their installs to an independent installation company.
Let me ask you… If you pay just $37 installation for a whole house full of carpet and the installer does a lousy job, what recourse do you have? Maybe they will come back and try to fix it. Maybe they will say it’s a carpet defect and that it is not their fault. Maybe they will refund your money… But wait….You only paid $37 for installation right? What is their financial liability to you in the event they cannot satisfy you? Might it be a $37 refund? What will it cost you to fight them in small claims court?
Who’s Installing Your Carpet?
Big box retailers used to hire sub-contracted carpet installers, but they had a real hard time finding and keeping qualified installers. It didn’t take long before all the real good installers left and would never return to work for the big box stores again.
Back in the 90’s Home Depot paid local installers a little better for carpet installation than the locally owned carpet stores, but they were so unorganized at the store level, that every morning a dozen or so carpet installers would stand around for hours waiting to load up the carpet and pad for the day’s job. Most often, the store personnel could not locate the carpet because it was buried somewhere in the back room along with dozens of appliances, boxes and various building materials. It would take a fork lift operator hours to finally uncover the rolls of carpet that had arrived the previous week.
Where’s My Carpet?
Often the carpet would be delivered to the wrong store, or the carpet would not arrive on schedule and the homeowners were never notified of the delay. Homeowners were heaping mad! They had already moved all the furniture out, taken time off work and the homeowner ended up waiting hours without a call or explanation. Carpet installers were angry too. A whole day was wasted without any pay because the job was scheduled but the carpet never arrived.
The store manager knew nothing, the person who ordered the carpet did not do any follow-up, and when a homeowner would call for an update, nobody knew anything. When a homeowner would call, the staff would often say something like, “Bob is in charge of handling all that and this is his day off!” Then and now, I seriously question Home Depot’s ability to properly run a carpet business. I do not think they should be in the carpet or flooring business at all.
Home Depot finally decided to contract out all of their carpet installations to independent flooring installation companies. This limits their liability since they now have nothing to do with the installers directly. If something goes wrong with your carpet install, Home Depot may simply refer you to the installation company, “Here’s their phone number, give them a call and have them come back and take a look.”
But is it an installation problem or a carpet defect?
The carpet installer says its a carpet defect NOT a bad install. Now you have to call the carpet manufacturer and ask to have an inspector come by and take a look. The carpet inspector comes to your home and says it’s an installation issue NOT a carpet defect. Now what do you do?
What is $37 carpet installation really worth? Do you want to spend thousands on new carpet and then pay almost nothing for one of the most important aspects of the job? It doesn’t make much sense to me and I have been in the carpet business over 30 years. Any carpet you buy must be installed properly or it will wear out prematurely and improper installation can easily void the carpet warranty too.
What a sweet deal for big box retailers! Just collect all the money (profit) upfront and never have to worry about dealing with carpet complaints. They even use an independent company to do all their in-home measuring, and they can charge you a hefty fee for that if you don’t buy from them. (read more about carpet measuring scams on my website).
Beyond the definition of a “Basic Installation”
How can installers survive on $37? In reality, they are paid more. Not only that, they are allowed to charge you excessively for every little extra option you require. Need some new tack-less strips? Need carpet on stairs? Need metal transitions or thresholds? Need the old carpet and pad removed and hauled away? Have a Mobile Home? It’s all extra.
The list of extra charges you might encounter beyond their definition of a “basic installation” could easily cost you hundreds more than you expect. When the carpet installers show up with your new carpet and have the chance to take a good look at your home, they will then let you know exactly how much more you have to cough up for them to install your carpet. Have your checkbook ready!
Where to Find Well-Trained and Qualified Carpet and Flooring Installers?
I don’t recommend buying carpet from big box retailers like Home Depot or Lowe’s.You have way too much at stake should something go wrong. It’s real important to make sure your new carpet is installed correctly according to the manufacturers guidelines. Following The Carpet and Rug Installation Standard 105 is usually required. See it here: CRI Carpet Installation Standard 2011(PDF 1.06 MB)
The fact is, locally owned and family-run carpet dealers have a much easier time finding and keeping qualified flooring installers. Most locally owned carpet dealers have long term relationships with experienced and well-trained installers that have been working with them for decades. This is great news for you because locally owned flooring dealers tend to offer the best customer service, offer lower prices, provide honest measuring and give free estimates.
Please be aware… not all locally owned flooring dealers are honest and reputable and carpet scams are common. Since 2008 I have been compiling a short list of locally owned carpet dealers that meet my requirements. See who I recommend near you! Alan’s Preferred Carpet Dealer Directory
Thanks for reading my blog. Visit my websites for more of my personal carpet opinions and carpet buying advice.
Some carpet salespeople recommend a moisture barrier pad to every customer. Moisture barrier pads are generally more costly than a standard padding and may be suitable in some circumstances. However, I have found that in most situations homeowners are mislead into thinking a moisture barrier pad can do more than they are actually designed to do.
Some claim that a Moisture Barrier pad will prevent spills from soaking into the pad. What benefit does that provide? Do I need that?