Question: We had a Karastan nylon carpet installed about 8 years ago. It’s now deteriorating rapidly. We continue to find thousands of broken carpet fibers in the carpet and on adjacent surfaces every day, even after vacuuming. I was led to believe that Karastan nylon carpet is made from the most durable fiber available, so I’m very surprised at this deterioration. Parts of the carpet are often exposed to sunlight and deterioration is worse in those areas. Is this deterioration common in Karastan nylon carpets? Would steam cleaning prevent further deterioration?
Thanks for your email. Sorry to hear about your carpet troubles. I don’t have a complete picture of your circumstances so I am going to give you my best opinion and a general response and let you draw your own conclusions.
Feel free to respond with additional info you think may be pertinent! There may be several issues you need to consider…
Direct and indirect sunlight is bad for all carpets and causes the fiber to become faded and weak and the backing to become dry and brittle.
This sounds like your main issue. Other factors that may be contributing to the deterioration. Your climate, type of heat used in your home and very low humidity. These combined with other climactic factors can easily play a part to your carpet deteriorating more quickly.
Heavy foot traffic, active kids and pets, and improper maintenance can also help break down the carpet fiber prematurely.
Contact the retailer where you purchased it and ask them to come out and take a look. Do you have your original sales receipt showing exactly what carpet style you purchased?
If so, they can look it up to see the warranty limitations. Do you still have your original warranty paperwork?
If so, you may still have some limited recourse from the manufacturer if you have followed all their warranty requirements to the letter.
Steam cleaning will not solve the problem, but is required periodically to keep your carpet warranty in force.
If your warranty has expired or is null and void due to your negligence, then you should contact a reputable carpet cleaning expert and have them take a look.
They may have a way to help extend the life of your carpet a little while longer.
Yes, nylon is the most durable fiber available today, however not all nylon carpets are created equal.
It all boils down to the manufacturers specifications of the carpet in question, including: Fiber type, tuft-twist, pile height, pile density and fiber face-weight.
How well carpet is constructed makes a big difference in its life-span and overall durability of the carpet.
Take a look at my Carpet Durability Chart. It may help you make wise carpet choices in the future.
Karastan Nylon Carpet
Don’t expect to get a free replacement or a huge discount on new carpet. There is a small chance for a little something in your favor if the dealer you purchased from is reputable and locally-owned.
Family-run flooring dealers are often willing to (throw you a bone) give you a discount on your new carpet to make sure you are a satisfied repeat customer.
Did you purchase from a locally-owned flooring dealer? I have found that being pleasant and patient during their investigative process will usually lead to a better end-result for you.
I doubt you will have any warranty coverage left at this point (after 8 years), but the dealer knows you probably have plenty of friends, co-workers and relatives in their service area.
You might want to mention that you would be happy to recommend them and even post a favorable review online if you are treated right in this matter.
If you did not purchase your carpet from a locally-owned family-run flooring dealer, then your final outcome may not be very favorable for you.
Hope this helps!
It’s hard to find an honest and reputable carpet store these days! That’s why I created my own special hand-picked list of locally-owned carpet and flooring stores. They give free estimates, offer fair prices, have knowledgeable staff, provide honest measuring and use qualified installers. Are there any recommended Carpet Stores Near Me?