Karastan Carpet Complaint – Carpet Professor

We had Karastan Nylon Carpet Installed 8 Years Ago.

 It’s now deteriorating rapidly. We continue to find thousands of broken carpet fibers in the carpet and on adjacent surfaces every day, even after vacuuming.

I was led to understand that nylon carpet is the most durable fiber available, so I’m very surprised at this deterioration. Parts of the carpet are often exposed to sunlight, and deterioration is worse in those areas.

Is this deterioration common in nylon carpets? Would steam cleaning prevent further deterioration? Karastan Carpet Complaint!

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Alan’s Response:

Thanks for your email. Sorry to hear about your Karastan Carpet Complaint. I don’t have a complete picture of your circumstances so I am going to give you my best opinion and a general response and let you draw your own conclusions.

Feel free to respond with any additional info you think may be pertinent! There may be several issues you need to consider…

From my website:
Carpet Shedding and Fuzzing Explained

Direct and indirect sunlight is bad for all carpets and causes the fiber to become faded and weak and the backing to become dry and brittle. This sounds like it could be your main issue. Other factors that may be contributing to the deterioration:

Your climate, type of heat used in your home, very low humidity combined with other climactic factors can easily play a part to your carpet deteriorating more quickly.

Heavy foot traffic, active kids and pets, and improper maintenance also help break down the carpet fiber prematurely.

From my website:
How Long Does Nylon Carpet Last?

What To Do Next?

Contact the retailer where you purchased your Karastan carpet and ask them to come out and take a look.

Do you have your original sales receipt showing exactly what carpet style you purchased? If so, they can look it up to see the warranty limitations.

Do you still have your original new carpet warranty paperwork? If so, you may still have some limited recourse from the manufacturer if you have followed all their warranty requirements to the letter.

From my website:
About Carpet Stain Warranties

Steam cleaning will not solve your problem, but regular cleaning is required periodically to keep your new carpet warranty in force.

If your warranty has expired or is null and void due to a lack of required care and maintenance, then you should contact a reputable carpet cleaning expert and have them take a look.

They may have a way to help extend the life of your carpet for a little while longer.

From my website:
Carpet Cleaning and Care Guide

Nylon Is The Most Durable Carpet Fiber

Karastan Is a well-known and trusted brand!

Karastan does make good quality carpet, but some carpets are only designed to last 7 to 10 years.

Maybe your carpet has already outlived it’s intended lifespan.Carpet quality is determined by the materials use to construct the carpet and the specifications.

Yes, nylon is the most durable fiber available today, however not all nylon carpets are created equal.

It all boils down to the manufacturers specifications of the carpet in question, including:

    1. Fiber type
    2. Tuft-twist
    3. Pile height
    4. Pile density
    5. Fiber face-weight

How well the carpet is constructed makes a big difference in the life-span and overall durability of the carpet.

Carpet Specifications: Take a look at my free Carpet Durability Guide Chart. It may help you make wise carpet choices in the future.

New Carpet Warranty Limits

If you did not purchase your carpet from a locally-owned family-run flooring dealer, then your final outcome may not be very favorable for you.

Big box retailers like Lowe’s and Home Depot and nationally advertised conglomerates like Empire Today are not very helpful when a customer has a complaint.

Homeowners complain that nobody wants to accept responsibility for fixing their carpet problems or concerns.

The Final Outcome – Karastan Carpet Complaint

Don’t expect to get a free full carpet replacement or a huge discount on new carpet, but there is a small chance for a little something in your favor if the dealer you purchased from is reputable and locally-owned.

Family-run flooring dealers are often willing to give you a discount on your new carpet to make sure you are a satisfied and hopefully you will be a repeat customer.

If you purchased from a locally-owned, family-run flooring dealer, I have found that being pleasant and patient during their investigative process will usually lead to a better end-result for you.

I doubt you will have much, if any, new warranty coverage left at this point.

However, if the dealer understands that you have plenty of friends, co-workers and relatives in their service area.

You might mention you would be happy to recommend them and post a favorable review if your concerns are resolved.

Hope this helps!

Alan Fletcher aka The Carpet Professor

My Trusted Carpet Dealers:
Alan’s Recommended Carpet Dealers

Carpewt Professor

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The Carpet Professor

Alan Fletcher - aka The Carpet Professor, a 30+year veteran of the carpet and flooring business and trusted consumer advocate since 1998. Alan provides free unbiased carpet buying information to consumers. Visit http://www.CarpetProfessor.com to learn how to save time and money; how to select new Carpet or Flooring wisely; and learn how to recognize and avoid common retail Carpet scams! Free! Visit http://www.floorprofessor.com to learn more about selecting natural or engineered wood flooring, waterproof vinyl tile or vinyl plank flooring for your home, office or rental property. Free!

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